What to expect

When visiting Pure MSK for the first time, it is natural to feel a little unsure of what to expect. The following information has been developed to explain what happens and answer any questions you may have.

Covid Update 

We are still open. 

Please note that there have been some temporary precautions and changes.

Temporary precautions include:

• Staggered appointment times if more than one practitioner is working to avoid cross over in corridors and waiting rooms

• Limited waiting room seating

• Staff to be wearing masks and appropriate PPE (preferably clients to wear masks also - if you want to- we have some to purchase at a small price of £1.50)

We have enforced our own temporary changes for the safety of you and us, including;

• No symptomatic clients (even mild) and have been symptom free for 14 days or more (including family members)

• Attendance only by yourself (no family/friends)

• Non- contact greeting methods

• Use hand sanitiser provided before entering the treatment room

• Practice your social distancing as much as possible in the building

• Use contactless payment where possible

Please arrive on time for your appointment to minimise waiting around- try not to be too early or too late.

Thank you for your patience and we look forward to seeing you.


Your consultation

Osteopaths and Sports Massage Therapists are specifically trained in diagnosing health issues. At the start of your first appointment, your osteopath or therapist will ask you questions about your medical history and lifestyle, as well as any symptoms you may be experiencing. This is very important as it will help them to make an accurate diagnosis and suggest appropriate treatment.

They will write down what you tell them in your records. These will be treated as confidential in accordance with standards of practice set out by the General Osteopathic Council and the General Data Protection Regulation (GDPR). If you wish, you may request a copy of your notes, but you may be charged an administration fee for this.

Your Osteopath or therapist will need to examine the area(s) of your body causing discomfort. Sometimes the cause of the problem may be in a different area to the pain, (For example, pain in your lower arm may be linked to the nerves in your neck) so they may need to examine your whole body. They will need to feel for any tightness in the muscles and stiffness in the joints and may need to touch these areas to identify problems. They will explain what they are doing as they go along.

If you are uncomfortable with any part of this, you have the right to ask them to stop at any stage, without prejudicing your future treatment.

What to wear

As with any healthcare appointment, it may be necessary to ask you to remove some clothing. This is so they can see and touch the areas of the body causing you concern. Your Osteopath or therapist will want you to feel at ease, therefore if you feel uncomfortable undressing to your underwear, they may be able to suggest wearing clothing, such as shorts and a t-shirt, or close-fitting garments, that will enable them to work effectively, so please do discuss this with them.

You may wish to seek treatment from an Osteopath or Sports massage therapist the same sex as yourself. 

You are also welcome to ask a friend or relative to accompany you and be present throughout your appointment.

Your treatment

Your Osteopath or therapist will make a diagnosis and discuss a course of treatment with you. This may involve further visits for manual therapy a range of gentle hands on techniques that focus on releasing tension, stretching muscles and mobilising joints. Together with exercises that you can do at home and helpful advice designed to help you relieve or manage your pain, keep active and maintain the best of health. They will discuss the likely cost of this and ask for your consent to begin treatment.

Most Osteopaths or therapists will begin your treatment at your first appointment, but sometimes they may require further tests first i.e. blood tests or scans. Occasionally they may diagnose an illness that they are unable to treat and may refer you to your GP or another appropriate health professional.

Is treatment painful?

Osteopathic treatment

is usually a very gentle process and osteopaths work very hard to make treatment as painless as possible, but you may experience some discomfort during and after treatment. Your Osteopath will warn you if they think that the technique that they are about to use is likely to be uncomfortable and will stop if you tell them that you are feeling too much pain.

Sports massage

is a form of deep tissue massage, so a great deal of pressure is put on the muscles in order to treat them. This pressure can be uncomfortable. The more tense your muscles are, the more uncomfortable it is going to be because they cannot be stretched or manipulated as easily under the pressure of your sports massage therapist's hands (or elbows!). The more relaxed you are going into a massage, the less discomfort you will feel, so regular massage, stretching and foam rolling will help you to loosen up your muscles and have a more comfortable experience.

**Following treatment you may experience some mild soreness in the area of their body that was treated,

this will normally will go away within 48 hours**

After care

After the treatment we provide with 2 -3 exercise to maintain and prevent reoccurrences and gain increased range of movement and to begin your road to recovery. 

It is important to drink lots of water after your treatment. This helps to remove lactic acid from your muscles, and extra water will ensure that these toxins will be flushed from your blood stream, not reabsorbed in your muscles.

Cancellation Policy

**To assist other patients in gaining prompt attention we maintain a cancellation list. Please extend your courtesy to others in need of treatment by offering 24 hours notice of cancellation where possible.**